Terms of Sale
TERMS & CONDITIONS
ORDERS Purchasing from Biba's di Leonardo Ferri is a simple and secure operation. The Customer must browse the collections, choose the product, and order its shipment. The online store offers clothing and accessories from the best international fashion brands. Thanks to Biba's di Leonardo Ferri's exclusive service and unmistakable style, shopping will become a unique experience. To browse the offerings, simply select a CATEGORY and discover the selection of products from the main Italian and international brands offered by Biba's di Leonardo Ferri. Each product is accompanied by a descriptive sheet where information on the model, price, composition, sizes, and colors are reported.
With ADD TO CART, the desired item is placed in a virtual shopping bag, allowing you to continue browsing other pages of the site, pending order confirmation. At any time, you can add new purchases or, using the DELETE ITEM function, remove those already selected. Clicking on the SHOPPING BAG link will show the prices of individual purchased items and the total amount of the order, which is still partial and unconfirmed. Thanks to the WISHLIST function, you can compile a list of preferred items during shopping, which will then be stored in a reserved space, with the possibility of reviewing them whenever you wish. Once a choice is made, it will be sufficient to place the selected items directly into the cart.
With SUBMIT ORDER, online shopping comes to an end. If you are already a Biba's di Leonardo Ferri customer, simply enter your email and password, and the system will automatically recognize you. If this is your first visit to the Biba's di Leonardo Ferri online store, you need to register on the site (by clicking on the REGISTRATION link) to enter the data necessary for purchase and shipping. Once registration is complete, the system will store the information, and the Customer will be automatically recognized during subsequent visits.
Products purchased on Biba's di Leonardo Ferri are sold directly by Biba's di Leonardo Ferri.
You can request any information from Biba's di Leonardo Ferri through our customer service.
Remember that you can always contact Biba's di Leonardo Ferri via Email.
For any other legal information, please consult the sections: General Terms of Use, Privacy Policy, and Right of Withdrawal.
Our commercial policy
1. Biba's di Leonardo Ferri offers products for sale on Biba's di Leonardo Ferri and conducts its e-commerce business exclusively with its end-users who are "consumers."
2. When we refer to "consumer," we mean any natural person acting on Biba's di Leonardo Ferri for purposes unrelated to their commercial, business, or professional activity, if any. If you are not a "consumer," we invite you to refrain from conducting commercial transactions on Biba's di Leonardo Ferri.
3. In consideration of its commercial policy, Biba's di Leonardo Ferri reserves the right not to process orders from subjects other than "consumers" or, in any case, orders that do not comply with its commercial policy.
4. These General Terms and Conditions of Sale exclusively regulate the offer, submission, and acceptance of purchase orders for products on Biba's di Leonardo Ferri between Biba's di Leonardo Ferri users.
5. The General Terms and Conditions of Sale do not, however, regulate the provision of services or the sale of products by subjects other than Biba's di Leonardo Ferri who are present on Biba's di Leonardo Ferri via links, banners, or other hyperlinks.
6. Biba's di Leonardo Ferri reserves the right to cancel and/or delete any order for any reason (unavailability, inventory error, defective items). Of course, cancellation is followed by a corresponding refund of the entire amount spent; the refund will be made using the same method by which the order payment was made.
Warranties and product price indications
1. Only luxury brand and premium quality products are offered for sale on Biba's di Leonardo Ferri. These products are purchased directly from carefully selected retailers known for their rigorous quality controls.
Biba's di Leonardo Ferri sources its products, through its current collaborations, from Luxury Boutiques located exclusively in Italy; thanks to consolidated direct relationships (all authorized dealers).
The goods offered for sale on the Biba's di Leonardo Ferri website are not obtained exclusively from brand owners, but from authorized dealers. Biba's di Leonardo Ferri declares that it is not an authorized dealer or agent of the brands sold on the website. All brands mentioned on the website are registered trademarks of their respective owners who hold the rights and ownership. The mere mention of such trademarks on the website does not suggest or imply that their respective owners have any affiliation or agreement with the website itself. Most of the brands present on the website and referring to products for sale on Biba's di Leonardo Ferri are famous brands known to the general public and to every user of Biba's di Leonardo Ferri.
2. Biba's di Leonardo Ferri does not sell used, irregular, or products of lower quality than the corresponding standards offered on the market.
3. The essential characteristics of the products are presented on Biba's di Leonardo Ferri within each product sheet. However, the images and colors of the products offered for sale on Biba's di Leonardo Ferri may not correspond to the real ones due to the Internet browser and monitor used.
4. Product prices may be subject to updates. Please check the final selling price before submitting the relevant order form. The increase or decrease in the selling price is our unquestionable choice and can occur even a few seconds after you place the order.
5. Biba's di Leonardo Ferri, in case of exercising your right of withdrawal, has the right not to accept the return of products that are missing their tags or warranty seal, products that have been altered in their essential and qualitative characteristics, or that have been damaged.
6. As this catalog is legally comparable to mail-order sales, Biba's di Leonardo Ferri reserves the right to cancel orders and/or purchase procedures in the event of an error in the publication of prices or items for sale. In this case, the customer will, of course, be refunded for any expenses incurred.
SHIPPING
Shipping is free throughout Italy.
Biba's di Leonardo Ferri ships to Italy and worldwide exclusively via DHL express courier service. All goods shipped by Biba's di Leonardo Ferri are carefully packaged. Along with the shipped goods, Biba's di Leonardo Ferri will include an invoice in the package (or via email if requested) detailing the prices of the purchased items.
FREE INSURANCE
Biba's di Leonardo Ferri is covered by free insurance against theft and/or accidental damage for all shipments. The insurance remains valid until the moment of delivery of the goods.
ORDER PROCESSING
All regularly completed and paid orders will be processed within two working days: all shipments depart from Biba's di Leonardo Ferri, only on working days, from Monday to Friday, from 9:00 AM to 5:30 PM. Orders placed on Saturdays and Sundays will be handled on the following Tuesday.
TRACK YOUR SHIPMENT ONLINE
Biba's di Leonardo Ferri offers its customers a traceable shipping service at all times, thanks to the service provided by DHL. The Customer will receive an email confirming the shipment of the goods with the code (tracking number) provided by DHL, which will allow them to check the progress of their shipment at any time. Alternatively, they can always check the real-time delivery status in the "My Account" section of the website.
WORLDWIDE SHIPMENTS
Shipments can be DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Paid) shipments are made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden, and Hungary) where VAT/TVA is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipments are for non-EU or non-Schengen countries, not subject to VAT/TVA payment on the purchase price.
DELIVERY TIMES
Delivery times are subject to the destination areas of the products. ITALY (DDP): shipment is tentatively expected within 5/12 days from the order depending on the availability of our suppliers with delivery within the subsequent three working days. EU European Countries (DDP): delivery is tentatively expected within three/five working days from shipment. Non-EU European Countries (DDU): delivery is tentatively expected within 5-7 working days from shipment. Rest of the World: delivery is tentatively expected up to 7-10 days from shipment with Express Service.
DELIVERY CONDITIONS
Upon delivery of the goods, it is up to the Customer to carefully inspect the package before signing the delivery receipt. If the packaging appears tampered with or not intact, the Customer may sign the delivery receipt with reservations or refuse delivery. Any anomalies must be promptly reported to the local DHL office and to Biba's di Leonardo Ferri by sending an email to our customer service. Should the Customer refuse delivery of the goods, any shipping costs necessary for the return of the package to Biba's di Leonardo Ferri will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Biba's di Leonardo Ferri at the Customer's expense. In this case, Biba's di Leonardo Ferri will deduct this amount from any refund due to the Customer.