HASSLE-FREE RETURNS

Easy Returns: 14 Days Guaranteed

Not perfect? No problem. We offer easy returns 14 days from purchase, no questions asked. Items must be in original, unworn condition with original tags. The process is simple: contact our customer service, and you will receive a return label via email. Ship the package - we'll cover the return shipping costs (we only charge 10 euros for shipping fees). Once received and verified, the refund is processed within 5 business days. If you want a size or color exchange, there are no additional costs: we proceed directly with shipping the new item. Your right of withdrawal is guaranteed. Satisfaction is our main goal. Contact the Biba's team for any needs: we are here to help.

Intestazione

Secure and Protected Payments

Spedizione gratuita

Free Shipping Throughout Italy

Fast delivery

Siamo disponibili dal lunedì al venerdì per rispondere alle vostre domande.

Pagamento sicuro

Easy Returns: 14 Days Guaranteed

Do you need help?

Frequently Asked Questions

PAYMENTS

Is the payment secure?

Yes, the checkout uses protection and encryption systems to safeguard payment data.

What payment methods do you accept?

We accept major credit cards, PayPal, Scalapay, Shop, bank transfer, and cash on delivery

Are the card details saved by Biba's?

Payments are processed through secure payment systems and Biba's does not directly handle complete card data.

SHIPPING

How many days does the order take to arrive?

Delivery in Italy usually takes 2-3 working days.

Do orders ship the same day?

Orders completed by 2:00 PM are shipped the same business day.

Can I track the shipment?

Yes, you will receive a tracking number to follow the status of the package.

Does the delivery require a signature?

Yes, delivery requires a signature.

What happens if the package is late?

Contact Biba's by providing the order number and tracking: the team will check with the courier.

When is the shipping free?

Shipping is free for orders over 150 euros.

Returns

How long do I have to make a return?

You can request a return within 14 days of purchase.

How much does the return cost?

A return shipping fee of 10 euros is required.

When will I receive the refund?

The refund is processed within 5 business days from receipt and verification of the return.

Can I change the size or color?

Yes, for size or color exchanges there is no additional cost and Biba's will proceed with shipping the new item if available.

Orders

Can I get a consultation before purchasing?

Yes, you can write to us on WhatsApp for questions about sizes, fit, combinations, or gift ideas.

Does Biba also have a physical store?

Yes, the Biba's boutique is located at 15 Chiappero Street in Pinerolo.

What products can I buy online?

Online you will find women's clothing, dresses, pants, shirts, bags, shoes, and accessories selected by the boutique.

For which occasions can I find a look?

You can find options for ceremonies, work, leisure, travel, events, and elegant everyday wear.