THE AURA - Bags
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Intestazione
Secure and Protected Payments
Spedizione gratuita
Free Shipping Throughout Italy
Fast delivery
Siamo disponibili dal lunedì al venerdì per rispondere alle vostre domande.
Pagamento sicuro
Easy Returns: 14 Days Guaranteed
Do you need help?
Frequently Asked Questions
PAYMENTS
Is the payment secure?
Yes, the checkout uses protection and encryption systems to safeguard payment data.
What payment methods do you accept?
We accept major credit cards, PayPal, Scalapay, Shop, bank transfer, and cash on delivery
Are the card details saved by Biba's?
Payments are processed through secure payment systems and Biba's does not directly handle complete card data.
SHIPPING
How many days does the order take to arrive?
Delivery in Italy usually takes 2-3 working days.
Do orders ship the same day?
Orders completed by 2:00 PM are shipped the same business day.
Can I track the shipment?
Yes, you will receive a tracking number to follow the status of the package.
Does the delivery require a signature?
Yes, delivery requires a signature.
What happens if the package is late?
Contact Biba's by providing the order number and tracking: the team will check with the courier.
When is the shipping free?
Shipping is free for orders over 150 euros.
Returns
How long do I have to make a return?
You can request a return within 14 days of purchase.
How much does the return cost?
A return shipping fee of 10 euros is required.
When will I receive the refund?
The refund is processed within 5 business days from receipt and verification of the return.
Can I change the size or color?
Yes, for size or color exchanges there is no additional cost and Biba's will proceed with shipping the new item if available.
Orders
Can I get a consultation before purchasing?
Yes, you can write to us on WhatsApp for questions about sizes, fit, combinations, or gift ideas.
Does Biba also have a physical store?
Yes, the Biba's boutique is located at 15 Chiappero Street in Pinerolo.
What products can I buy online?
Online you will find women's clothing, dresses, pants, shirts, bags, shoes, and accessories selected by the boutique.
For which occasions can I find a look?
You can find options for ceremonies, work, leisure, travel, events, and elegant everyday wear.